Shipping policy

Last updated: August 17, 2026

Orders are dispatched from Nanjing, China within [1–2] working days. Orders placed after [3pm] on a Friday, or over a weekend or bank holiday, are dispatched the next working day.

You'll receive a confirmation email when your order is placed and a second email with tracking when it leaves us.

United Kingdom & the Rest of the World

Service	Delivery time	Cost
Standard	5–15 business days	£25
Express	3–5 business days	£45
Free standard delivery	5–15 business days	On orders over £200

Delivery times are estimates from the date of dispatch, not the date of order, and exclude customs delays.

Customs, duties and taxes

United Kingdom. All prices include UK VAT. There is nothing further to pay.

Everywhere else.

Orders shipped outside the UK are sent excluding VAT. You may be charged import duties, taxes or handling fees by your local customs authority on arrival. These are set by your country, not by us, and are your responsibility. We're unable to estimate them in advance, and we can't refund shipping costs on parcels refused or returned because these charges weren't paid.

If something goes wrong

Tracking hasn't updated. Please allow [3] working days for UK orders and [10] for international before contacting us — parcels frequently move without scanning.

Your parcel is late. A UK parcel is considered lost after [10] working days, and an international one after [20]. Once we can raise a claim, we'll send a replacement or refund you in full.

Your parcel arrived damaged. Photograph the packaging and the item before doing anything else and email us at aaron@modernstarsilk.co.uk within [7] days. We'll replace it or refund you, and cover the cost of returning the damaged piece.

Your address was wrong. Email us at aaron@modernstarsilk.co.uk as quickly as you can. If the order hasn't been dispatched we can usually correct it. Once it's gone, we can't reroute it, and we're not able to refund parcels lost as a result of an incorrect address.