Refund policy

Last updated: August 17, 2026

We'd like you to keep what you ordered, but only if it's right. If it isn't, you have 30 days from delivery to send it back.

The short version

  • 30 days from the day your order arrives to request a return
  • 14 days from approval to post it back to us
  • Unworn, unwashed, with tags attached and in original packaging
  • Refunds are issued to your original payment method within 14 days of us receiving the item
  • You pay return postage, unless the item is faulty or we sent the wrong thing

How to return something

  1. Email aaron@modernstarsilk.co.uk with your order number and which pieces you're returning.
  2. We'll reply within [1–2] working days with a returns reference and the address.
  3. Post it back within 14 days, using a tracked service. Keep your proof of postage — until it reaches us, it's your responsibility, and without tracking we can't help if it goes missing.

Please don't send anything back before you've heard from us; unannounced returns are much slower to process.

Condition

Pieces must come back unworn, unwashed, unaltered and free of perfume, deodorant, makeup and smoke, with all tags still attached. Please try things on with care — silk and linen mark easily.

We reserve the right to refuse a return that arrives outside these conditions, or to make a proportionate deduction from your refund where the item's value has been reduced by handling beyond what you'd do in a shop.

What we can't accept

  • Sale or archive pieces marked "final sale"
  • Made-to-order or personalised pieces
  • Gift cards

These exclusions don't apply if the item is faulty or not as described. Nothing here affects your legal rights.

Refunds

Once your return arrives and passes inspection, we'll refund you within 14 days, to the card or account you paid with. Your bank may take a further 3–5 working days to show it.

We refund the price you paid plus the standard outbound delivery charge. If you chose express delivery, we refund the standard rate. Where only part of an order is returned, outbound delivery isn't refunded.

Exchanges

We don't process exchanges directly. Return the piece for a refund and place a new order — it's faster, and it means you don't lose the size you want while the post is in transit.

Faulty or incorrect items

If something arrives faulty, damaged or simply isn't what you ordered, email aaron@modernstarsilk.co.uk with your order number and a photograph. We'll cover return postage and either replace the piece or refund you in full.

Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund. After 30 days, and for six months from delivery, we'll repair or replace it; if that isn't possible, we'll refund you.

Ordinary wear, damage from misuse or accident, and damage caused by washing against the care label aren't faults.

Your right to cancel

Separately from our 30-day policy above, UK law gives you a statutory right to cancel an online order.

You may cancel at any time from placing your order until 14 days after the day you receive it, without giving a reason. Tell us in writing at aaron@modernstarsilk.co.uk — a clear statement that you're cancelling is enough, and you're welcome to use the form below. You then have 14 days from telling us to send the goods back.

We'll refund you within 14 days of receiving the goods back, or of you providing proof that you've sent them, whichever is sooner. This includes the standard outbound delivery cost. Return postage is [yours to pay / covered by us].

This right doesn't apply to made-to-order or personalised goods, or to sealed goods unsealed after delivery for hygiene reasons.

Returns address

Do not send returns before contacting us. Once your return is approved we'll confirm the address.

International returns

You're welcome to return from anywhere we ship to, on the same terms. Please mark the parcel clearly as RETURNED GOODS — BRITISH ORIGIN on the customs declaration, and include your returns reference. Parcels sent without this are sometimes charged import duty on arrival, and we're not able to accept those charges — they'll be deducted from your refund.

We can't refund duties or taxes you paid in your own country. You may be able to reclaim these directly from your customs authority.

Still unsure? Email aaron@modernstarsilk.co.uk before you buy — we'd rather talk you into the right size than process a return.